Reputation Management Through Online Reviews

Reputation Management
through Online Reviews

Get in control of your online reputation with review management

Increase your positive online reviews and capture negative feedback before it impacts your business.

Wouldn’t it be great if you could manage the conversations customers are having about your business on third-party review platforms like Google and Facebook?

Potential customers often check these reviews before reaching out, and while it may seem like there's little you can do, that's not the case.

With CB Media’s review management service, you can take control of your online reputation.

Around 86% of consumers rely on online reviews when evaluating businesses. They’re looking for high-quality, recent, and relevant feedback.

Our review management tool, ReviewLead, ensures a steady flow of positive reviews, helping attract new customers.

Plus, you can upgrade your service to have our team respond to those reviews with personalized, keyword-rich replies to enhance your online presence.

Don't Assume Your Business
Has Enough Reviews Already

You may have a good handful of positive reviews already, but is there anything driving new customers to leave their feedback for your business online? Alternatively, you might think that as a small company with a unique niche, you don’t really need reviews to drive in new clients.

Consider this:

91% of consumers trust online reviews as much as personal recommendations.
96% of consumers read businesses’ responses to online reviews.
53% of consumers expect businesses to respond to negative reviews within a week.
85% of consumers think that reviews older than three months are not relevant.

CB Media review management
vs. other review management services

You'll immediately see the difference...

We provide a comprehensive review management service, not just plug and play software.

We can help you see more consistent, positive reviews and boost your average star rating.

We pair you with a dedicated specialist to manage your reviews.

We’ll strategize with you and provide ongoing support to improve the quality and quantity of reviews your business has, all while following industry best practices.

How Does our Online Reputation Management SERVICE Really Work?

Our review management service is more than just software, it's a comprehensive solution managed by expert online reputation managers.

Together, we'll develop a customized strategy to enhance both the quantity and quality of your reviews, tailored specifically to your business needs.

Here's what you get...

1. WE HELP YOU GET MORE REVIEWS

With an email drip campaign, text message reminders, or a combination of the two, customers are encouraged to share their experience after a recent interaction with your business.

2. We Make It Easy for Customers to Review Your Business

Make leaving reviews easy – if you don’t make it easy, reviews don’t happen. We make it simple with a good, old-fashioned “Thumbs Up, Thumbs Down.” You had a good experience? Thumbs up! Not so great? Thumbs down!

3. We Provide Customized Tools and Resources

We provide a custom URL for your ReviewLead page, making it easier to direct clients to leave a review. We also provide you with other ways of encouraging reviews.

4. We Reduce the Impact of Negative Reviews

Clicking on the ‘thumbs up’ directs the customer to a list of your review sites for them to easily leave a review. By clicking ‘thumbs down,’ they are led to a comment box where they can share their feedback directly with you, if they would like.

5. We Notify You As Soon As New Reviews Drop

We keep a close eye on all your review sites 24/7 and notify you as soon as new reviews come in! You can even upgrade your service so that we do the legwork and respond to those new reviews for you.

6. We Help You Celebrate Your Victories

We automatically publish your 4 and 5 star reviews to your social channels so you can get more mileage out of your well-deserved praise! Just like with your social feeds, we’ll instantly share your 4 and 5 star reviews to your website.